WELCOME TO THE CCW UK EXECUTIVE EXCHANGE

3 - 5 March 2026 | London, UK

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Isobel Mills

Customer Delight Director Bloom & Wild

Agenda Day Two

8:40 AM PANEL DISCUSSION: FROM DATA TO DESIGN: HOW LEADING ORGANISATIONS ARE REDEFINING THE CUSTOMER JOURNEY

With customer expectations evolve faster than ever, data is no longer just an asset but a strategic driver of transformation, loyalty and retention. This panel brings together leaders who have embedded real-time insights, VOC data, digital journey analytics and user-centred design into everyday decision making. Learn how organisations are activating insight loops, prioritising journey redesigns and empowering teams to deliver consistent, intuitive and data-informed service that strengthens customer trust and long-term relationships. Expect practical examples, from live operational adjustments to enterprise-wide change.

Check out the incredible speaker line-up to see who will be joining Isobel.

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