WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

3 - 5 March 2026 | Hilton London Syon Park, UK

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Scott Forbush

Channel Chief Nextiva

Traditional CX metrics like handle time and NPS fail to capture what truly matters—empathy,

loyalty, and meaningful outcomes. This workshop will show you how to move beyond

compliance-driven AI rollouts and instead build trust through transparency, explainability, and

data quality. You’ll see how AI, when positioned as a partner rather than just a tool, can transform

the way organisations measure success.

Join us as we explore how to:

• Identify where outdated KPIs create blind spots in customer experience.

• Redesign metrics into customer-centric measures that reflect real value.

• Build confidence in AI adoption and unlock measurable ROI.

Check out the incredible speaker line-up to see who will be joining Scott.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk