Chris Mitchell

Chris Mitchell

Head Of Customer Care Santander
Chris Mitchell

Agenda Day Three

12:15 PM MASTERCLASS B: BUILDING RESILIENT TEAMS THAT DRIVE LASTING CUSTOMER LOYALTY

When employees thrive, customers feel the difference. This session explores how rethinking career paths and multi-skilled training can boost engagement, reduce complaints, and improve customer care. From dual career pathways that retain top talent to practical methods for supporting vulnerable customers, discover how organisations are breaking silos, overcoming cultural resistance, and proving the ROI of people-first change. Leave with actionable ideas to build resilient teams that deliver stronger satisfaction, loyalty, and long-term success. 

Check out the incredible speaker line-up to see who will be joining Chris.

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