WELCOME TO THE CCW UK EXECUTIVE EXCHANGE

3 - 6 March 2026 | London, UK

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David Ritchie

Head of Customer Experience SSE Airtricity

Agenda Day Three

9:50 AM FIRESIDE CHAT: TURNING DATA INTO ACTION – EMPOWERING CUSTOMERS AND REDESIGNING SERVICES

David Ritchie shares how his organisation is unifying data to drive smarter decisions, empower customers, and deliver meaningful change in a regulated industry. From overcoming adoption barriers to scaling self-service and preparing the agent for the future, discover practical strategies to balance compliance, innovation, and customer trust.

Check out the incredible speaker line-up to see who will be joining David.

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