WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

March 2027 | London, UK

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Brad Stein

Global VP Solutions Consulting PolyAI

Agenda Day Two

3:45 PM PANEL DISCUSSION: FROM PAIN POINT TO PERFORMANCE: EMBEDDING AI AT THE START OF THE CUSTOMER JOURNEY

AI journeys don’t begin with technology, they begin with friction. Rising demand, inconsistent service, and operational pressure often signal the need for change. In this focused discussion, leaders alongside PolyAI explore the end-to-end journey from identifying the right pain points to successfully implementing and scaling AI at the start of the customer journey.

We’ll compare organisations at early adoption stages with those already seeing measurable results, sharing practical lessons on integration, governance, stakeholder alignment, and defining success beyond simple containment. This session is for leaders looking to move from AI ambition to sustainable operational impact.

Check out the incredible speaker line-up to see who will be joining Brad.

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