WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

3 - 5 March 2026 | Hilton London Syon Park, UK

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Michele Booth

CX AI Lead for EMEA Zoom

Agenda Day Two

9:15 AM PRESENTATION: FROM AI AMBITION TO CUSTOMER IMPACT: THE CX LEADERS PLAYBOOK FOR 2026

AI continues to feature prominently in CX discussions, though implementation challenges remain common across organisations. This keynote examines approaches CX leaders are taking to move from isolated AI experiments toward more integrated customer journey design. The session will explore areas where AI applications have shown potential value, considerations around automation and human interaction and approaches to measuring outcomes. Attendees will gain insights into connecting AI initiatives with data infrastructure and team capabilities as part of broader CX development efforts.

Check out the incredible speaker line-up to see who will be joining Michele.

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