WELCOME TO THE CCW UK EXECUTIVE EXCHANGE

3 - 5 March 2026 | London, UK

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Abdul Khaled

Head of Digital, Customer Experience and Digital Products Eon Next

Agenda Day Two

11:45 AM MASTERCLASS B : AGILITY, AI AND JOURNEY-LED DESIGN

Traditional operating models are struggling to keep pace with today’s dynamic customer expectations. Discover how E.ON Next scaled from zero to over 100 people in just four years while supporting 8 million customers, all with one of the leanest delivery operations in the industry.

By structuring around customer journeys, fostering a culture of agility, and leveraging AI to accelerate solutions, E.ON Next has built a service model that is both scalable and cost-efficient.

Participants will gain practical insights into breaking down silos, reducing cost-to-serve, and embedding agility across their own organisations. You’ll leave with actionable strategies to deliver customer experience at speed, at scale, and with measurable impact.

Check out the incredible speaker line-up to see who will be joining Abdul.

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London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk