Holland & Barrett’s five year transformation has reinvented every touchpoint, from website and app to in store experience and the systems behind them. Chief Product Officer Katya Denike led the shift to a digitally enabled organisation, aligning culture, processes and technology to deliver one connected journey. In this fireside chat, she shares how these efforts have fuelled double digit growth in a challenging retail climate and what other leaders can take away.
Check out the incredible speaker line-up to see who will be joining Katya.
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