WELCOME TO THE CCW UK EXECUTIVE EXCHANGE

3 - 6 March 2026 | London, UK

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Ivanna Pliva

Vice President - Digital Adoption BNY

Agenda Day Three

9:05 AM PANEL DISCUSSION: SMART, SEAMLESS AND SCALABLE EXPERIENCES ACROSS EVERY CHANNEL

As customer expectations evolve, organisations face the dual challenge of scaling at speed while orchestrating truly connected experiences across every channel. This panel will bring together leaders who have transformed their operating models and service strategies to deliver cost-efficient, journey-led, and emotionally aware CX. Participants will leave with actionable strategies to embed agility, unlock omnichannel execution, and balance automation with human connection, ensuring they can deliver customer experience at speed and scale.

Check out the incredible speaker line-up to see who will be joining Ivanna.

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