Industry Speakers at the CCW UK Executive Exchange

2024 Expert Speakers

Jo Fairley
Jo Fairley
Co-Founder
Green & Black's
Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
Imran Patel
Imran Patel
Chief Customer & Digital Officer
Yorkshire Water
Beth Whelan
Beth Whelan
former Chief Strategy & Transformation Officer
TDX Group, Equifax
Sayed Suhail Gaffar
Sayed Suhail Gaffar
Vice President, Global Ecommerce
The Topps Company
Lisa Fraser
Lisa Fraser
Executive Director, User Experience Research
JPMorgan Chase & Co.
Keith White
Keith White
Head of Digital
Northern
Samantha White
Samantha White
Managing Director | Head of Specialist Customer Care
Barclays
Bev Bartlett
Bev Bartlett
Head of Digital Care
Vodafone Group
Isobel Crosse
Isobel Crosse
Head of Financial Care
Santander
Gary Adams
Gary Adams
Head of Metering Operations / Smart Transformation Programme
Northumbrian Water Group
Charlie Crowson
Charlie Crowson
Head of Digital Product
Vodafone Group
Paul Cuglietta
Paul Cuglietta
Head of Contact and Claims
Simplyhealth & Denplan
Rebecca Gordon
Rebecca Gordon
Head of Online Experience
Westminster City Council
Clive Martison
Clive Martison
Head of Customer Experience - UK, India & SA
Experian
Joe Quinlivan
Joe Quinlivan
Head of Customer Care
Gousto
Shannon Hamer
Shannon Hamer
Head of Customer Success
The Economist
Andrew Smith
Andrew Smith
Head of Commercial Operations
First Central Insurance
Georgia Bradbury-Adams
Georgia Bradbury-Adams
Head of Customer Experience Transformation
Motorway
Lee Shelsher
Lee Shelsher
Head of Customer Solutions
Enfield Council
Maria Ludlow
Maria Ludlow
Head of Customer Experience
FireAngel
Ben O'Donnell
Ben O'Donnell
Head of Customer Service
Crocus.co.uk & Primrose
Brad Schieber
Brad Schieber
Vice President of Sales
Zingtree
George Xenoudakis
George Xenoudakis
Head of BFS – UK and Europe
Sutherland
Sam Phin
Sam Phin
Customer Success Director
Foundever
Jagrit Malhotra
Jagrit Malhotra
Managing Director, CX & Customer Care EMEA
Qualtrics
Tomer Egozi
Tomer Egozi
Vice President of Enterprise Sales
Unleash.so
Robert Hine
Robert Hine
Head of Commercial Partnerships
BSI
Sharad Khandelwal
Sharad Khandelwal
Founder & CEO
Sentisum
Vivek Ganotra
Vivek Ganotra
Co-Founder
Sentisum
Brian Reijngoud
Brian Reijngoud
Senior Vice President, Worldwide Sales
Deepdesk
Casey Denby
Casey Denby
Vice President, Strategic Accounts & Partnerships
Zenarate
Liz Millington
Liz Millington
Head of Digital Transformation
Ascensos

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