Meet the Speakers

2023 Expert Speakers

Louise Walsh
Louise Walsh
Chief Customer Officer
Utilita Energy
Claire Carroll
Claire Carroll
Executive Director – Head of Service Operations
JPMorgan Chase & Co
Gail Russell
Gail Russell
Managing Director, Global Head of Customer Experience, Wealth and Personal Banking
HSBC
Heidi Reynolds
Heidi Reynolds
Retail Director
WHSmith
Daryl Wilkes
Daryl Wilkes
Director of Customer Care
ASOS
Sam Challenger
Sam Challenger
Director of Collections & Customer Experience
Billing Finance
Sabina Onwuka
Sabina Onwuka
Head of Customer Services
London Borough of Barking & Dagenham
Faith Galiwango
Faith Galiwango
Head of Customer Experience
By Miles
Abdul Khaled
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Next
Kate Jones
Kate Jones
Head of Data Product & Strategy
Coventry Building Society
Nathan Turner
Nathan Turner
Director of Player Support
Fortis Games
Jaime Hill
Jaime Hill
ex Head of eCommerce
Monsoon, Avis & Oak Furnitureland
Jonny Auld
Jonny Auld
Customer Engagement Manager
Affinity Water
Alan Ranger
Alan Ranger
VP Marketing
Cognigy
Sophia Warwick
Sophia Warwick
AVP & Client Executive – Retail Industry, Sutherland
Sutherland
James Bedford
James Bedford
CX Transformation Strategy Director EMEA
Foundever

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