There was so much to name and highlight during the CCW UK Exchange (March) 2024 - it was truly inspiring to see the best and brightest minds in customer management from across the UK gather in London to share insights, exchange ideas and collaborate to set the foundations to define...

For brands today, crafting great customer experiences in complex, multi-channel environments is all about the human element: putting your audience right in the centre of your organisation’s attitudes and actions.It’s easier said than done, of course, but it is increasingly a business differentiator. Many leaders struggle to even get the...

Explore how intelligent automation (IA) is serving to improve customer and employee experiences, stronger customer relationships, reduced churn, and a profitable future for UK contact centres.Download your copy to receive key industry insights and learnings on:How to break away from industry challenges.Leading business initiatives for improving customer management and exclusive...

Employees are sharing a common sense of disruption from worldwide national crises and political unrest, and some are beginning to re-evaluate what work means to them as a result. Companies that offer an excellent employee experience (EX) programme that considers what employees truly value, incorporates workplace flexibility, and provides employees...

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