The CCW Europe Exchange Agenda 2023

Welcome to The CCW Europe Exchange! Taking place on the 14th-15th November at the Hilton London, Syon Park.

Download your copy of the 2023 agenda for the full speaker faculty and session outlines >>

This year's theme is focused on the challenge of blending a hybrid digital-human approach to customer care that will generate the deepest levels of customer trust, engagement and loyalty. Join us as we come together across two days for unique discussions and practical insights.

Alongside these inspirational female headliners, we look forward to hearing from over 15 expert customer management leaders as they delve into the industry's critical trending topics including:

Customer-focused innovation: Understand how Generative AI and other disruptive tech will reshape the role of the agent and customer interactions as we know them
Real-time data & market leading VOC: Stay attuned to evolving customer needs and demographics and make informed business decisions in a rapidly changing world
Cost-driven to agility focused model: Effectively manage change from customer behaviour shifts to new consumer regulation and inflationary pressures
Proactive, personalised & purpose-driven interactions: Stay connected to rising customer expectations with speed and convenience as a minimum
Build trust, engagement & loyalty: Understand which human-digital hybrid approach to service will create the deepest emotional ties with your customers

Download your copy of the agenda here for more details >>

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