Customer Engagement 2:0: Exploring the Future of CX, Rooted in the Fundamentals

The next customer service industrial revolution is here, driven by Generative AI. Early adopters are taking bold strides ahead of the curve to upskill agents, integrate new vendor offerings or build their own proprietary models. These pioneers are already reaping the rewards and gaining ground on laggard competitors, from receiving more effective contact centre call summary to conversing with customers in natural language.

But with great opportunity, comes great potential risk, and data shows that there is still a real gap in getting current technology ecosystems to deliver on intended ROI and designed customer outcomes. So, whilst many focus their efforts on doing the basics of customer care brilliantly, the real consideration for all service providers is where to sit on the service-experience spectrum between transactional and emotional.

In November 2023, CCW Europe returns to share the latest strategic insight required to blend a hybrid approach to customer management that will generate the deepest levels of customer trust, engagement and loyalty.

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Testimonials

“My favourite thing about CCW Europe events is the content. They really dive deep to understand industry topics, what’s top of mind and what the future might look like to solve things together with a wide variety of speakers. It’s a setup unlike anything I’ve seen in the industry."

“My favourite thing has been being able to connect with some fantastic suppliers, I've learnt about some new technology which I wouldn't have done if I weren't here. I've found the conference to be super insightful, so I've got some great takeaways and to have done that all within the past 48 hours has been really valuable”

“What’s been special about the event, is meeting so many different industry experts in diverse sectors which I haven’t seen at other events - this opens up the conversation and is educational for us all”

Invitation-only event for just 50 of the UK's leading minds in customer management

Attendees Expected

Expert Speakers

Interactive Learning Experiences

Hours of Learning

What To Look Forward To
at CCW Europe Exchange UK!

Live and in-person: Engage with 20+ expert speakers, 18+ hours of content and 6+ interactive sessions to exchange key inputs from your peer-group on the most pressing industry topics

Meet with contact centre leaders operating in the same region, to discuss strategy and solutions specific to your business environment

Gain practical insights from keynote presentations and case studies to implement your own transformative strategies

Join interactive panel discussions to benchmark against your peers, measure success, and uplift your current initiatives

Not just content! Interactive 1-2-1 meetings to enable much-needed networking and to meet potential partners

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