Imagine and Define your Proactive and Futuristic CX Strategy

Customer management leaders are now faced with immediate pressure to define their long-term service strategy. It’s clear that AI is here to stay, and it’s their responsibility to build a business case that demonstrates a solid ROI. CEO’s are asking “What are we doing with AI?” so implementing generative technology has become non-negotiable. It’s no longer a question of whether to move forward, but when.

Alongside this, there are the immediate hurdles to address of managing budget constraints and retaining the best AI-empowered talent through agent engagement. Add on the expectation of leading with high-quality service, the agility to adapt to customer demands and service peaks, and protecting customer trust in the AI-revolution, how can executives manage the pressure to remain competitive whilst avoiding the risk of hastily adopting a tech suite that they’re not ready to execute? Against the backdrop of constantly escalating regulatory requirements and customer expectations, the time is now to evaluate the customer service ecosystem and map out the road ahead.
 
In November 2025, the CCW UK Executive Exchange returns to provide a unique opportunity to build a tight-knit network in a closed-door, invitation-only environment with peers and hear from our expert speaker faculty who can answer the most pressing questions.

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Request Your Place at the Executive Exchange

Register your interest today to secure one of the 70 available spots in the audience

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Our 2024 Star Speaker

Welcoming an inspirational star speaker for captivating discussions and unforgettable experiences.

Image promoting Jo Fairley's chocolate tasting experience at the CCW UK Executive Exchange


Join us on a sensory journey through the world of chocolate in a tasting experience with Jo Fairley, Co-founder of Green & Black’s at the CCW UK Executive Exchange. Hear exclusive insights on her successes and struggles in building the world’s first organic chocolate brand.

Our 2024 Expert Speakers Included:

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What To Look Forward To
at the CCW UK Executive Exchange!

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Engage across 18+ hours of content with 25+ expert speakers, and 12+ interactive sessions

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Meet with customer management leaders operating in the same region to discuss strategy whilst consuming content addressing the UK regional specific challenges and solutions

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Gain practical insights from keynote presentations, executive boardroom case studies, roundtable discussions and surgery sessions to inform your own customer management strategy

Icon representing the unique experiences offered by CCW Europe on-site including a Green & Black's Chocolate Tasting Experience

Enjoy a chocolate tasting and meet and greet with Jo Fairley, Co-founder of Green & Black's as she dives into how she built the world's first fair-trade product from the ground up

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Interactive 1-2-1 meetings to with potential partners in alignment with the requirements you will share pre-event

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Access a unique agenda tailored to your biggest priorities with multiple choices of pre-registered sessions to attend

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What Our Attendees Had to Say

“My favourite thing about CCW Europe events is the content. They really dive deep to understand industry topics, what’s top of mind and what the future might look like to solve things together with a wide variety of speakers. It’s a setup unlike anything I’ve seen in the industry."

Susan Ysona, VP Marketing, EMEA & APAC, Talkdesk

“My favourite thing has been being able to connect with some fantastic suppliers, I've learnt about some new technology which I wouldn't have done if I weren't here. I've found the conference to be super insightful, so I've got some great takeaways and to have done that all within the past 48 hours has been really valuable”

Jonathan George, Director of Contact Centre Operations, Holland & Barrett

“What’s been special about the event, is meeting so many different industry experts in diverse sectors which I haven’t seen at other events - this opens up the conversation and is educational for us all”

Caroline Bartlett, Retail and Customer Director, Bravissimo

“If you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery."

Duncan McCombie, Group CEO, YES Energy Solutions CIC

“An insightful day with though provoking content and engaging speakers. Reassuring to hear the challenges experienced in other organisations and exciting to consider the opportunities that AI and contact centre tools could bring. "

Claire Wilson, Head of Supporter Engagement, Cancer Research UK

Turning Customer Centricity into a Business Differentiator

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Key Insights on Driving Improved Customer and Employee Experiences with IA 

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Three Practices to Keep Employee Experience at the Centre

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An invitation only event for 70 of the UK's leading minds in customer management

70

Profiled Attendees

25+

Expert Speakers

27
Interactive Learning Experiences

18+

Hours of Learning

Your Experience at the CCW UK Executive Exchange

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Roundtable discussion with attendees
Attendees networking
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Attendees enjoying refreshments at a drinks reception
Speaker presenting
1-2-1 Business Meeting with smiling faces

Get In Touch Today

If you’re interested in speaking or have any other questions, contact us at
enquire@iqpc.co.uk

In Partnership With :

CCW Digital EU

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

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