Robert Hine

In world where customer experience plays a key role in purchasing decisions and getting it wrong can have viral consequences, how do you organise your business to deliver outstanding service?

• Understand the key trends that are driving customer experience, and what they mean to an organisation’s approach.
• Explore the standards that are available to design and deliver outstanding customer service, and ensure vulnerable consumer provision.
• Is there value in demonstrating commitment to excellent customers service through third party certification of best practice?