Georgia Bradbury-Adams

Join us for an engaging panel discussion on the transformative power of digital technology in customer experience. Our expert panelists will explore how businesses are leveraging digital tools to enhance customer interactions, streamline processes, and deliver personalised experiences. We will delve into real-world case studies, best practices, and the challenges companies face in implementing digital transformation. Attendees will gain valuable insights into the strategies and innovations driving the future of customer experience in an increasingly digital world.

With AI on the minds of the C-Suite in most organisations right now, it has become a non-negotiable to begin leveraging the technology and reap the rewards it can offer.  

Whilst many organisations are still playing catch-up with making their processes as efficient as possible before turning their attention to the novel uses of Generative AI and modern CX tools, Georgia and her team have pressed “go” at a time when risk-averse leaders might not. In this session, learn about the core challenges Georgia faced revamping her CX department to be digitally equipped in a short space of time and more importantly, the results realised.