Liz Millington

AI is often praised for its efficiency gains, but we believe its real power lies in driving transformative changes across customer experience.

Join us for an engaging session as we share our insights on how AI can deliver significant ROI by elevating service quality and customer engagement, going far beyond automation.

What you will learn:

• The Real ROI of AI: Gain a fresh perspective on how AI can not only enhance efficiency but also solve complex challenges, transforming both product and customer service quality to unlock new levels of customer loyalty.
• Real World Use Cases: Hear how a FTSE 100 company resolved a critical product flaw with timely insights from Sentisum, and how one of the UK's most customer-centric retailers is using AI to listen to millions of voice calls, transforming their approach to service quality.

This session is ideal for CX leaders eager to explore the transformative potential of AI, with practical takeaways backed by real-world success stories.