Charlie Crowson

The green shoots of Generative AI success stories are finally emerging, and as technological pioneers, it’s no surprise Vodafone’s youth brand VOXI were the first in their industry in the UK to launch their LLM Generative AI chatbot to enhance customer experience. In this session, you will uncover:

-        The journey and groundwork laid ahead of rolling out customer-facing Generative AI.

-        The key considerations and challenges implementing new innovative tools.

-        The results seen from the first 8 months of the project going live.