Casey Denby

Why is it so hard to retain great talent and why is your top talent your biggest risk for churn? How can you prevent this? Might it have something to do with effective AI application from a new hire’s first day?

Join training and customer experience experts as we look to see what so many contact centres miss in their approach to agent development and discover actionable recommendations for reversing this trend. 

We will look at:

·       Developing best in class contact centre training programs

·       Leverage AI to improving agent hiring & onboarding

·       Building an outstanding experience with tenured agents

·       Actionable methods for improving agent retention via AI in Action