Four Ways to Empower Customers and Agents During Busy Periods
How to seamlessly provide both customers and agents with the right experience during unexpected busy periods
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With the number of digital buyers growing every year, it is important that businesses can maintain a great customer experience (CX) where customers continue to feel valued and understood.
To ensure your business is prepared for peak purchasing times, spikes in after-sale queries, and customer service requests, discover four best practices for how customer service teams can respond to minimise customer and agent disruption.
Download the checklist to learn:
- How to achieve positive CX that promotes customer loyalty, helps businesses attract new customers, and encourages brand advocacy.
- Tactics that can improve customer agent workflow efficiency beforehand, during, and after peak shopping periods.
- How to motivate customer agent teams and boost morale during stressful times.
- Benchmarking metrics to ensure your business is prepared for shopping spikes the following year.
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