metaverse
Bringing Customer Experience to Life in the Metaverse
February 08 by Emma ShepherdThe customer management industry has a new technology knocking at its door – the metaverse. Will this new-age digital world really bolster the customer experience?
Inside IKEA’s Modern Retail Experience
January 25 by CCW Europe DigitalHow IKEA’s evolving business model is mirroring the changing needs of customers in the digital age.