agent efficiency
How AI is Empowering Agents and Revamping Service
July 22 by CCW Europe DigitalDive into a case study example from Sonos for how AI and automation changed their CX game
Four Ways to Empower Customers and Agents During Busy Periods
March 17 by CCW Europe DigitalEnsure customer service teams are ready for any situation by following this four-step checklist