The Conversation
Insight-led commentary on CX, leadership, technology, and the trends shaping modern customer management.
Bringing Customer Experience to Life in the Metaverse
February 08 by Emma Shepherd
The customer management industry has a new technology knocking at its door – the metaverse. Will this new-age digital world really bolster the customer experience?
Talent Trends Reimagining the Future of the Workplace
December 06 by CCW Europe Digital
Organisations must take three key actions to respond to the ever-changing talent trends of the workplace.
Going Beyond the Benchmark to Strengthen Disability-Inclusion and Employee Trust
July 21 by CCW Europe Digital
To celebrate Disability Awareness Day, CCW Europe Digital looks at how businesses can improve disability-inclusion practices
#BreakTheBias at Work
March 10 by CCW Europe Digital
How contact centres are celebrating diversity and inclusion in the workplace to break the bias at work.
