Ankit Rai

Global Head, Customer Value Experience & CRM Lyca Group

Workshop Day - Monday, 3rd November 2025

2:30 PM WORKSHOP B: SMARTER DECISIONS, SHARPER CX – TURNING CUSTOMER INSIGHT INTO STRATEGY

Customer data should inform more than dashboards. This workshop focuses on transforming insights into action to drive measurable impact.

 

·       Leverage customer data to identify high-value opportunities and risks

·       Prioritise CX investments based on behavioural patterns and customer needs

·       Translate insight into strategy to enhance experience across key touchpoints

Check out the incredible speaker line-up to see who will be joining Ankit.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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