Emillie Hill

Director, Total Customer Experience & Digital In Life Virgin Media O2

Executive Exchange Day One - Tuesday, 4th November 2025

11:50 AM FROM TRADITIONAL TO DIGITAL-FIRST: REDESIGNING CX FOR THE OMNICHANNEL, DATA-DRIVEN CUSTOMER

Traditional CX models are no longer enough in today’s fast-paced, tech-driven world. This session explores the shift to a digital-first, omnichannel approach powered by data to enhance every customer touchpoint.

In this session, learn about:

  • Move from passive listening to proactive, predictive CX
  • Leverage data to design personalised, seamless journeys across channels
  • Overcome operational barriers by unifying siloed tech and fostering cross-functional collaboration
  • Empower agile teams to transform CX for today’s customer


Check out the incredible speaker line-up to see who will be joining Emillie.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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