Emillie Hill

Director, Total Customer Experience & Digital In Life Virgin Media O2

Executive Exchange Day One - Tuesday, 4th November 2025

11:50 AM FROM TRADITIONAL TO DIGITAL-FIRST: REDESIGNING CX FOR THE OMNICHANNEL, DATA-DRIVEN CUSTOMER

Traditional CX models are no longer enough in today’s fast-paced, tech-driven world. This session explores the shift to a digital-first, omnichannel approach powered by data to enhance every customer touchpoint.

In this session, learn about:

Move from passive listening to proactive, predictive CX
Leverage data to design personalised, seamless journeys across channels
Overcome operational barriers by unifying siloed tech and fostering cross-functional collaboration
Empower agile teams to transform CX for today’s customer

Check out the incredible speaker line-up to see who will be joining Emillie.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk