WELCOME TO THE CCW UK EXECUTIVE EXCHANGE NOVEMBER

3 - 5 November 2025 | The InterContinental London Park Lane, London, UK

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Emillie Hill

Director, Total Customer Experience & Digital In Life Virgin Media O2

Executive Exchange Day One

8:55 AM PRESENTATION: FROM TRADITIONAL TO DIGITAL-FIRST: REDESIGNING CX FOR THE OMNICHANNEL, DATA-DRIVEN CUSTOMER

Traditional CX models are no longer enough in today’s fast-paced, tech-driven world. This session explores the shift to a digital-first, omnichannel approach powered by data to enhance every customer touchpoint.

In this session, learn about:

• Move from passive listening to proactive, predictive CX

• Leverage data to design personalised, seamless journeys across channels

• Overcome operational barriers by unifying siloed tech and fostering cross-functional collaboration

• Empower agile teams to transform CX for today’s customer

Check out the incredible speaker line-up to see who will be joining Emillie.

Download The Latest Agenda

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