Anu Bailey

Anu Bailey

Director of Customer Strategy Leeds Building Society
Anu Bailey

Workshop Day

2:30 PM WORKSHOP B: SMARTER DECISIONS, SHARPER CX – TURNING CUSTOMER INSIGHT INTO STRATEGY

Customer data should inform more than dashboards. This workshop focuses on transforming insights into action to drive measurable impact.

 

·       Leverage customer data to identify high-value opportunities and risks

·       Prioritise CX investments based on behavioural patterns and customer needs

·       Translate insight into strategy to enhance experience across key touchpoints

Check out the incredible speaker line-up to see who will be joining Anu.

Download The Latest Agenda