Anu Bailey

Director of Customer Strategy Leeds Building Society

Executive Exchange Day One - Tuesday, 4th November 2025

8:40 AM PANEL DISCUSSION: DISRUPT OR BE DISRUPTED – WHAT’S DRIVING THE NEXT CX REVOLUTION?

This fast-paced conversation will spotlight the major forces redefining customer experience in 2025 and beyond. From AI and automation to evolving customer values, design thinking, and agile culture, hear how leading brands are not just adapting to disruption - but driving it.

Check out the incredible speaker line-up to see who will be joining Anu.

Download The Latest Agenda

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