Neal Silverstein

Neal Silverstein

Head of Technology Customer Services Specsavers
Neal Silverstein

Executive Exchange Day Two

12:20 PM DELIVERING VALUE AT SCALE: ELEVATING SERVICE THROUGH RESILIENT TECH AND HUMAN TOUCH

• As customer expectations rise and tolerance for disruption shrinks, the ability to maintain consistent service through both people and technology has never been more critical.

• Understand the ripple effects when service quality drops and how technology can either support or undermine the customer journey

• Examine how to build resilient systems that protect consistency, trust and outcomes, even under pressure

• Share perspectives on balancing efficiency, empathy and innovation in service delivery


Check out the incredible speaker line-up to see who will be joining Neal.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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