David Paulding

Vice President, International Expansion Nextiva

Workshop Day - Monday, 3rd November 2025

4:00 PM WORKSHOP C: CRACKING THE CODE TO SEAMLESS CUSTOMER EXPERIENCES

Customers today expect effortless, personalised interactions at every touchpoint. But delivering this customer experience utopia is easier said than done. The good news? Your customer service team already has the data to make it happen. In this session, we'll show you how to put that data to work for your business.

• Create frictionless customer journeys and practical ways to overcome obstacles

• Overcome the biggest barriers that waste your agents' time and decrease efficiency

• Boost customer satisfaction, loyalty, brand perception, and reputation

Don't miss your chance to unlock the full potential of your customer service.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk