Adam Lindsey

Vice President of Operations Groupon

Workshop Day - Monday, 3rd November 2025

2:30 PM WORKSHOP A: REDESIGNING CX FROM THE INSIDE OUT – REBUILDING ROLES, WORKFLOWS AND OPERATIONS FOR SEAMLESS SERVICE

Great CX doesn’t just happen at the front line – it starts within. This interactive session explores how to build operational foundations that power consistent, seamless customer experiences.

· Map internal friction points and identify process bottlenecks that impact CX

· Redesign roles, responsibilities, and workflows for smarter service delivery

· Co-create practical blueprints to align internal operations with customer outcomes

Check out the incredible speaker line-up to see who will be joining Adam.

Download The Latest Agenda

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