Inside this report, you'll discover an exclusive behind-the-scenes look at the executives who attended the 2025 March edition and the high level of engagement you can expect from our platform. Key highlights include a breakdown of those in attendance, a summary of five standout sessions, testimonials, advisory board members, and sponsors.

In today's digital landscape, delivering consistent, tailored experiences is crucial for all brands. Being present at the right touchpoint is essential, as missed expectations can erode brand trust and loyalty. With 96% of consumers saying a negative experience affects their likelihood of returning and 12% willing to switch brands after one poor interaction, CX leaders must prioritize seamless experiences. This report explores how AI-powered search and content recommendation platforms can help brands meet these demands and drive business outcomes.

What's inside this report?

• The state of brand trust and loyalty
• The value of AI-powered relevance
• Using AI to deliver personalized experiences