Inside this report, you'll discover an exclusive behind-the-scenes look at the executives who attended the 2025 March edition and the high level of engagement you can expect from our platform. Key highlights include a breakdown of those in attendance, a summary of five standout sessions, testimonials, advisory board members, and sponsors.

Great customer experiences don’t happen by chance. They’re the product of strategy, culture, technology, and operations working in perfect sync. But where does your organisation stand? Our analyst-led report, The CX Maturity Index: Where Brands Stand Today, helps you find out. Based on research across European organisations, it reveals the five stages of CX maturity, where organisations sit right now, and the capabilities that separate the leaders from the laggards. Download it to benchmark your current state and identify the practical steps you can take to make your organisation more competitive in the market. The future belongs to those who can deliver experiences that matter. Start building that future today.

In today's digital landscape, delivering consistent, tailored experiences is crucial for all brands. Being present at the right touchpoint is essential, as missed expectations can erode brand trust and loyalty. With 96% of consumers saying a negative experience affects their likelihood of returning and 12% willing to switch brands after one poor interaction, CX leaders must prioritize seamless experiences. This report explores how AI-powered search and content recommendation platforms can help brands meet these demands and drive business outcomes.

What's inside this report?

• The state of brand trust and loyalty
• The value of AI-powered relevance
• Using AI to deliver personalized experiences