CCW UK Executive Exchange November 2025 Wrap-Up Report

CCW UK Executive Exchange November 2025 Wrap-Up Report

The future of customer experience is arriving faster than expected – shaped by omnichannel behaviours, heightened emotions, and zero tolerance for friction. Meanwhile, AI is evolving rapidly, offering huge opportunities but also new risks.

Success in CX is no longer about isolated improvements or technology alone. The organisations that are thriving today are orchestrating human empathy, intelligent automation, resilient operations, and strong culture to deliver seamless, valuable experiences.

At the CCW UK Executive Exchange, 60 top CX leaders came together to share insights, lessons, and strategies driving breakthrough performance.

And here we unpack them.

Download this Wrap-Up report to learn about the key messages that emerged.

In Partnership With:

CCW Europe Digital

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2025 IQPC. All rights reserved.