WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

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Partnership Opportunities

Mario Gee

Head of Customer Support and Care MoneyBox

Monday 11th May 2026 - Workshop Day

9:30 AM WORKSHOP A: PREPARING YOUR TEAM FOR AI-DRIVEN CUSTOMER OPERATIONS

As AI reshapes customer operations, organisations must ensure their people are equipped to grow alongside the technology. This session explores practical approaches to building foundations for AI adoption, upskilling teams, and redeploying talent to maximise ROI, while balancing automation with human capability to deliver customer-first outcomes.

Build the right foundations for AI adoption without rushing implementation
Upskilling teams to adapt and thrive in an AI-enhanced environment
Redeploy talent to maximise return on investment and operational impact
Balance automation with human capability to maintain empathy and quality in customer experiences

Check out the incredible speaker line-up to see who will be joining Mario.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk