WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Malcolm Dunn
VP Customer Operations and Balances OVO
Monday 11th May 2026 - Workshop Day
8:00 AM WORKSHOP C: POWERING PROACTIVE CX: HOW OVO ENERGY IS USING AI TO PREDICT AND PREVENT CUSTOMER PAIN
Proactive customer service is key to turning reactive support into a competitive advantage. This session examines how to use AI to anticipate and resolve issues before they reach the customer, while fostering a culture of execution, innovation, and empathy.
• Use AI to identify and resolve issues before they reach the customer, transforming reactive support into proactive service
• Embed a culture of execution and innovation to unite technology, operations, and people around a common goal of better outcomes
• Deliver impact at scale while keeping empathy and human connection at the heart of every customer interaction
Check out the incredible speaker line-up to see who will be joining Malcolm.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2026 IQPC. All rights reserved.
