The Agent of the Future is an exclusive training day at CCW UK Summit 2025, taking place on 12 May at Allianz Stadium, Twickenham. Designed for high-performing contact centre professionals, this event provides essential skills to integrate AI into workflows, strengthen leadership, and build resilience in an evolving industry. Through expert-led sessions, interactive workshops, and mentorship, attendees will gain practical strategies to advance their careers and adapt to the future of customer service. Ideal for ambitious agents, new team leaders, and professionals in AI-driven organisations, this programme ensures participants leave equipped for success. A bursary of up to £350 is available for travel and accommodation. 

Download the 2025 attendee snapshot to discover the diverse job titles and top companies attending. Gain valuable insights into the professionals driving innovation and excellence in customer experience.

Discover why the CCW UK Summit 2025 is the must-attend event for customer management professionals. Taking place from 12–14 May 2025 at Allianz Stadium, London, this transformative experience is your opportunity to connect with industry leaders, explore groundbreaking strategies, and gain insights to elevate your approach to customer engagement. To give you a preview, we've created an exclusive document showcasing the top 7 reasons to join us, along with a first look at our impressive line-up of confirmed speakers from organisations like Shutterstock, British Gas, and Expedia. From inspiring keynotes and interactive sessions to an exclusive behind-the-scenes tour of LUSH’s vibrant HQ, CCW UK Summit 2025 promises to redefine how businesses drive innovation, collaboration, and customer success.