The future of customer experience is not just about technology, it’s about people.
The CCW UK Summit Agent of the Future agenda brings together inspiring stories, practical skills and real-world insight to help agents grow, lead and make an impact in a rapidly changing service environment.
Download the agenda to explore a programme built to empower, develop and celebrate frontline talent.

Download the 2025 attendee snapshot to discover the diverse job titles and top companies attending. Gain valuable insights into the professionals driving innovation and excellence in customer experience.