As international supply chains face mounting complexity and disruption, customer experience has become a defining source of competitive advantage in the realm of logistics. In this exclusive interview, Marc Degrelle, Global Head of Customer Experience at A.P. Moller - Maersk, explains how the company is reshaping what it means to deliver on promises – through a combination of operational excellence, intelligent use of data, and a culture rooted in customer-centricity.
Marc discusses A.P. Moller - Maersk’s bold 2030 vision for embedding customer focus across every function, and how technology and talent together are transforming the end-to-end logistics experience.
Key themes:
- Why customer-centric leadership is redefining value creation across the company’s network
- How technology and AI are enabling smarter, faster decision-making and greater resilience
- What emerging trade dynamics will redefine customer experience in the years ahead
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