Mobility is becoming one of the most dynamic frontiers in customer care – where speed, precision, and contextual intelligence matter as much as service quality. Few understand this better than Hanna Fredriksson, the Global Head of Customer Care at Arrive, and here she breaks down what distinguishes mobility from traditional service models and what it takes to excel in a fast-paced landscape.
Hanna unpacks why real-time support is now fundamental to the mobility experience and how her teams operate across 25 counties, navigating different regulations, behaviours, and customer expectations.
Key themes:
- What customer care means in the context of mobility
- The challenges of delivering customer care across so many markets
- Best practices for steering teams across cultures and regions
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