Uncover the strategies, tools and cultures revolutionising agent
experience at the heart of customer care.
Tune into our video podcast series bringing together the brightest minds in customer contact from across Europe.
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60 of the UK’s most visionary CX leaders, curated 1-to-1s, closed-door working sessions. The CCW UK Executive Exchange is where decisions get made.
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Exclusive in-depth interviews exploring the actionable strategies and tactics that executive CX leaders are employing today.
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As a pioneer in the space, CCW Europe Digital is the definitive resource for the customer contact community within Europe. We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives. We mix in content from solution providing organisations to ensure a full picture of the evolution of the industry in real-time.
CCW Europe Digital Join the European flagship of the largest Global Customer Contact Event Series. With the industry's top and most cutting edge solution providers, combined with the industry's most innovative thought leaders - there is no better place than CCW Europe to ensure you're delivering outstanding CX in this fast-paced era.
See MoreOur bespoke Exchange format provides a unique mix of insightful presentations and tailored pre-scheduled meetings to allow for effective networking and meeting ground of CX professionals and solution providers to join for valuable discussions. Each attending delegate is profiled, meaning that our team gains a clear understanding of key challenges and areas of investment to ensure they are paired with providers that will help them to meet these business objectives, through these open discussions.
See MoreCCW Europe Digital The In Conversation With CCW Europe Digital series provides a unique blend of video-based podcasts, covering a diverse range of topics and issues impacting the customer contact industry. From the latest insight on increasing customer loyalty and lifetime value through tailored customer journeys, data-driven intelligence, seamless omnichannel brand experience and internal business transformation to deliver market leading CX.
See MoreProviding you with unique reports on hot trending topics including omnichannel, customer sentiment, journey mapping, automation, and digital transformation. Supplying you with market studies with in-depth research on what customers want & customer contact leaders need. You’ll also receive monthly newsletter updates providing fresh articles, podcasts, blogs, how-to guides, leader profiles & more.
See MoreLearn from senior customer management professionals disrupting the customer management sphere. As the European chapter of the global CCW community, this is your source of cutting-edge industry analysis, leading insights and innovative case studies across the European region.
We are one of Europe's largest and most established community of customer contact and CX professionals. Our audience is comprised of senior-level business executives looking for opportunities to network exclusively and explore the key challenges facing the European market. We are here to provide industry-leading reports, interviews and how-to guides for our community to tackle obstacles which their organisation may face.
Ready to lead the European Customer Management market? Our Sponsor Prospectus gives you an exclusive look at our flagship events, audience insights, and bespoke sponsorship opportunities designed to drive measurable results for your business
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