WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH
3 - 5 March 2026
| Hilton London Syon Park, UK
BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
As customer expectations evolve and technology continues to reshape the industry, staying ahead requires more than just adaptation, it demands innovation. The CCW UK Executive Exchange provides an exclusive, invitation-only environment where senior customer management leaders come together to tackle the biggest challenges, explore emerging trends, and share transformative strategies.
Following another impactful Exchange in 2025, we now look ahead to the CCW UK Executive Exchange 2026, where the next wave of disruption and opportunity will take centre stage. From AI-driven CX advancements to the future of human-digital collaboration, this event will bring together industry pioneers to shape what’s next for customer management.
Prepare to connect, learn, and lead the way forward.
STAR SPEAKER
DAVID MEADE
In this highly interactive experience, internationally recognised business speaker, broadcaster and behavioural researcher David Meade explores what truly drives human behaviour and how it shapes the way customers and leaders think, feel and act.
Blending psychology, consumer behaviour and organisational strategy with live mentalism, David reveals how perception, bias and context influence outcomes, often more than we realise. Why do two people in the same role deliver very different results? What really drives customer choice? And how can leaders design environments that lead to better decisions?
OUR SPEAKERS
Richard Pash
Chief Customer Officer
Zurich
Louise Walsh
Chief Customer Contact Officer
Utilita Energy
Chris Mitchell
Head Of Customer Care
Santander
Dan Eddie
Director of Customer Service
Simplyhealth
Kathleen MacLean
Global Head of Customer Growth
Dr. Martens
David Ritchie
Head of Customer Experience
SSE Airtricity
Suraj Nagaraj
Head of Product - Loyalty & Support
Tesco
Rochelle Gold
Head of User Research
Nhs England
Tiago Ferreira
Client Experience Specialist
Nedbank Private Wealth
Stuart McLay
head of retail
National Express Bus
Lindsay Thompson
Regional Head of Client Success, Growth Ventures (Asia, Europe & Africa)
BNY
John Rankin
Director of Home Service & Broadband Service Delivery
Sky
Priya Verma
Senior analytics implementation engineer
Compare the Market
Irina Schneider
Non-Executive Board Member
Holland&Barrett
Michele Booth
CX AI Lead for EMEA
Zoom
Brad Stein
Global VP Solutions Consulting
PolyAI
Scott Forbush
Channel Chief
Nextiva
INSIDE THE EXPERIENCE THAT SHAPES WHAT’S NEXT
Step Into a Legacy of Leadership
Take part in 18+ impactful sessions where bold thinking meets action. You won’t just attend, you’ll help shape the future of CX for years to come.
Stand with Visionaries
Join a powerful network of CX leaders driving real change. Share your voice, align on strategy and shape a legacy that goes beyond your organisation.
Learn from CX Trailblazers
Be in the room with senior leaders from Thomas Cook, NatWest and others who are redefining CX, and walk away with ideas ready to activate.
Co-Create Solutions That Last
Join workshops and masterclasses designed for impact. This is learning with purpose, where your challenges are met with insight and action.
Shape Your Own Experience
Follow a tailored agenda that fits your vision. Every session supports your goals, helping you build something meaningful and personal.
Have Conversations That Matter
Take part in pre-arranged 1-to-1s designed to move your plans forward. These are high-value meetings that spark progress and build momentum.
WHAT OUR ATTENDEES HAD TO SAY
GET IN TOUCH TODAY
If you’re interested in attendance or partnership, please enquire below. A member of the team will be in touch as soon as possible.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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