Zenarate provides an AI-powered simulation training platform for customer-facing teams. The solution uses lifelike voice, chat, and screen simulations to help agents practice real-world scenarios before interacting with customers. It delivers automated scoring, real-time feedback, and targeted development plans to improve skills such as empathy, compliance, and problem-solving. By accelerating onboarding and ongoing training, Zenarate helps organisations reduce ramp time, improve performance, and enhance customer experience.