HGS is a global leader in customer experience transformation and delivery. Partnering with leading global brands we significantly reduce costs and increase revenue through digital transformation, a worldwide network of delivery centres including the UK and South Africa, and a people centric focus. HGS’s deep domain expertise in Retail, Financial Services, Non-Profits and Healthcare deliver best in class customer experiences. HGS de-risk CX transformation with a proven capability to integrate solutions including automation, analytics, and artificial intelligence for frictionless omnichannel customer experiences that deliver competitive advantage in a rapidly evolving marketplace. HGS takes a “globally local” approach. HGS has 17,974 employees in 10 countries, including 33 CX centres, making a difference to some of the world’s leading brands. For the year ended March 31, 2024, HGS had total income of Rs. 5,087.8 crore (US$ 614.4 million).