Today’s customers expect service on their terms—anytime, anywhere, and on any channel. But being everywhere isn’t enough. The next evolution of CX demands that organisations move beyond omnichannel to being opti-present—delivering seamless, personalised engagement on the right channels, at the right time, with the right context.

Join this exclusive executive boardroom session to:

• Uncover key challenges in delivering a frictionless, high-quality omnichannel experience.
• Explore the shift from omnichannel to opti-present CX—where strategic presence meets efficiency and customer satisfaction.
• Share and gain insights from industry peers on what’s working as digital and physical interactions continue to merge.