Thomas John

Vice President of EMEA Five9

Agenda Day Two

4:00 PM THE NEW CX IMPERATIVE: FROM OMNICHANNEL TO OPTI-PRESENT ENGAGEMENT

Today’s customers expect service on their terms—anytime, anywhere, and on any channel. But being everywhere isn’t enough. The next evolution of CX demands that organisations move beyond omnichannel to being opti-present—delivering seamless, personalised engagement on the right channels, at the right time, with the right context.

Join this exclusive executive boardroom session to:

Uncover key challenges in delivering a frictionless, high-quality omnichannel experience.
Explore the shift from omnichannel to opti-present CX—where strategic presence meets efficiency and customer satisfaction.
Share and gain insights from industry peers on what’s working as digital and physical interactions continue to merge.

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda

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