Samyutha Balasubramaniam

Head of Customer Experience Design Great British Railways Transition Team

Agenda Day One - Wednesday 6th March 2024 [GMT]

3:00 PM PANEL DISCUSSION: WALK IN THE SHOES OF YOUR CUSTOMERS: TAP INTO THE VoC TO ACCURATELY MAP CUSTOMER JOURNEYS

  • How to find the ‘Golden thread’ of customer feedback to inform business decisions and improve the customer journey
  • Remove painful points in your customer’s journeys and serve customers with empathy
  • Cater to segmented customer groups to drive revenue and retention
  • Learn how scale customer journeys alongside business growth

Check out the incredible speaker line-up to see who will be joining Samyutha.

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CCW Digital EU

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