Joe Romata

Global Head of Customer Experience Shell

Agenda Day Two - Thursday 7th March 2024 [GMT]

11:15 AM FIRESIDE CHAT: GET THE MOST OUT OF YOUR DATA: A DISCUSSION ON EFFECTIVELY LEVERAGING INSIGHTS TO IMPROVE CX

  • Drive business value through customer insights, journey optimisation and analytics use cases  
  • Leverage these insights to create action plans to improve the customer experience 
  • Learn how to formalise internal conversations around customer insights across the organisation to break-down siloes and drive ownership of experiences  

 

Check out the incredible speaker line-up to see who will be joining Joe.

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CCW Digital EU

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