Join Jason Bates, Co-Founder of Monzo Bank & Starling Bank, as he takes the stage to share his journey in disrupting the traditional banking industry with cutting-edge digital innovation. In this session, Jason will delve into his experiences and key learnings that reshaped the financial services landscape. 

Key learnings and insights you will gain: 

• Founders’ story: Gain a firsthand account of Jason’s entrepreneurial path, from the inception of Monzo Bank and Starling Bank to their rapid rise as leaders in digital banking. 
• Disruptive innovation: Discover how Jason leveraged technology to challenge conventional banking norms, driving significant change and setting new standards for customer service and satisfaction. 
• Customer-centric leadership: Learn from Jason’s tenure as Chief Customer Officer at Monzo, where he implemented groundbreaking strategies to enhance customer loyalty and retention through exceptional service experiences. 
• Success replication: Understand the critical factors and innovative tactics that enabled Jason to replicate his success at both Monzo and Starling, creating a lasting impact in the industry.