In a world where your competitors have similar offerings, a core differentiator for successful organisations is the service they provide to their customers.  

In this session, you will:  

• Take a holistic view of the customer journey and identify areas of improvement that you may not have considered previously.  
• Benchmark against your peers to understand your own position better, seek and share advice outside of the echo-chamber of your own industry and organisation.  
• Understand how to maintain a seamless and unified customer experience whilst scaling or experiencing business changes.