Alice Hunt

Head of Technology Services Hastings Direct

Agenda Day One - Wednesday 6th March 2024 [GMT]

4:15 PM B: OPTIMISE YOUR CUSTOMER OPERATIONS & CREATE A STRONG FOUNDATION TO SUPERCHARGE GROWTH & CSAT

• Consider the foundations of a great customer service strategy such as your existing tools, systems, team and products

• Drill into the fundamentals to ensure maximum efficiency has been achieved before layering on new tools and technologies

• Discuss a realistic roadmap into the future of your customer service strategy according to your starting point and end goal

Check out the incredible speaker line-up to see who will be joining Alice.

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