With the rapid rise of Generative AI, like most customer service leaders, Dan & Alastair’s team felt overwhelmed by the opportunity, and crippled by the volume of information there was to navigate.

Now, over a year into their roll out, in this session you will:

• Hear insights on their successes and challenges encountered along the road of implementation. 
• Learn about the three phases of implementation the NRLA mapped out with their solution provider partner to ensure a smooth roll out without disruption to service. 
• Gain tips as to how they rallied a team of passionate individuals internally to push the project forward successfully, despite limited resources being available.