Alan Ranger

Vice President Marketing Cognigy

Agenda Day One - Wednesday 6th March 2024 [GMT]

9:35 AM PRESENTATION: A MASTERCLASS ON HOW TO PRACTICALLY SCALE-UP YOUR CONVERSATIONAL & GENERATIVE AI EFFORTS TO CLOSE THE CUSTOMER SERVICE GAP

•  Hear case studies of organisations successfully implementing generative and 

conversational AI today 

• Understand how these tools can support agents in real-time to allow them to serve 

customers with the most pressing issues 

• Increase customer satisfaction by curating seamlessly automated experiences ultimately diverting traffic away from the call centre 

Check out the incredible speaker line-up to see who will be joining Alan.

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