The CCW UK Executive Exchange 2026 took place 3–5 March in London, bringing together senior CX, digital service and contact centre leaders for three days of networking, benchmarking and strategic discussion.

Download the agenda to explore the full speaker faculty and session topics from the event.

Under the theme Turn Complexity into Consistency: Orchestrated Experiences That Scale Seamlessly, leaders from organisations including Zurich, Santander, Holland & Barrett, NHS England and Moonpig explored how to:

• Prove CX impact in the boardroom, building stronger ROI-driven business cases
• Embed AI with confidence, moving beyond pilots to scalable adoption
• Redesign journeys with empathy, combining data, technology and behavioural insight
• Future-proof operations, driving agility without compromising service quality
  

Discover why CCW Europe is the premier platform for connecting with the most influential leaders in Customer Experience, digital transformation, and contact centre innovation. The 2026 Sponsorship Prospectus offers an exclusive look at how we help you engage with an elite community of over 80,000 CX professionals, position your brand as an industry leader through bespoke sponsorship opportunities, and achieve measurable ROI with strategies tailored to your goals. Explore detailed event calendars, audience insights, sponsorship packages, and testimonials from partners who have seen success with CCW Europe.

View the Snapshot of Attendees to see the speakers, Job titles and Accounts from the senior audience of 60+ customer management and CX leaders who attended the March event. Gain valuable insights into the professionals driving innovation and excellence in customer experience.