We’re thrilled to share an exclusive early look at what’s to come at CCW Europe Summit 2025 – the flagship gathering for Europe’s CX, contact centre and digital service leaders.

This preview gives you a first glimpse into the themes, speakers, and innovations shaping our most forward-thinking agenda yet:

• Keynotes from leaders at Thomas Cook, Moët Hennessy, Octopus Energy and more
• Peer-led roundtables tackling your biggest challenges
• Deep dives into AI, automation, and customer loyalty
• Strategies for breaking silos and proving CX ROI
• Expanded focus on the full end-to-end customer journey

Download the Event Preview to see what’s in store.

Unlock the full potential of your networking at the CCW Europe Summit. Download the attendee list to access comprehensive details from the 450+ leaders who attended in 2024, including job titles, accounts, sponsors, testimonials, and the event floorplan. Gain valuable insights into the professionals driving innovation and excellence in customer experience.

Customer experience is in the spotlight, transforming contact centres from cost centres to value centres. With 63% of European customer management leaders prioritizing CX strategy, the CCW Europe Summit is the place to drive change.

The three-day event in Amsterdam last October was a key forum for networking, collaboration, and innovation. The 2024 edition promised world-class learning and inspiration, featuring industry thought leaders sharing their insights. At the 2024 CCW Europe Summit, ideas evolved, and professional relationships strengthened.

Don't miss out on the 2025 CCW Europe Summit! Join us to continue driving change and innovation in customer experience. Register now to secure your spot and be part of the future of CX.

The post-show report reflects on a programme filled with trending insights, key takeaways, and industry-shaping conversations. The theme for 2023, "Disrupt or Be Disrupted," set the stage for insightful discussions and meaningful connections.

Read more to discover:

• A letter from CCW Europe's Senior Analyst and Head of Production, Kiera Martin
• Who attended CCW Europe 2023
• 9 standout sessions
• Spotlight on the star speaker
• What our attendees had to say
• Our sponsors and exhibitors
• And much more!

Download the post-show report today.

CCW Europe shares the highlights from the return of its annual flagship summit in Amsterdam post-COVID. The post-show report reflects on an event programme filled with trending insights, key takeaways, and industry-changing conversations. The sessions aptly represented how companies are trying to recoup long-term customer and colleague loyalty by leveraging a world-class experience strategy.

Read more to discover:

• Who attended CCW Europe 2022
• The top 12 topic areas on the event agenda
• The top 10 sessions from CCW Europe 2022
• The must-see motivational talks to inspire attendees to act and break away from traditional business practice
• An overview of CCW Europe’s Advisory Board
• What attendees had to say
• Our sponsors
• What's up next for CCW Europe

Download the post-show report here >>>

Balancing technology with human empathy is critical for delivering an exceptional customer experience (CX).

Watch this exclusive presentation from CCW Europe’s November 2021 Exchange event to hear from Anna Cook, Managing Director of Service at Sky. Here, Cook analyses how the right technology can improve customer service operations, agent engagement, and boost customer loyalty, as well as how businesses can be best placed to respond to rapid change.

Key insights from the presentation include how to:

• Use data and technology as we come out of Covid.
• Handle customer expectations, rapid change, and service delivery today.
• Equally invest in technology and human service.
• Drive positive change in the customer contact industry.

Hit the download button for free access >>

Customers are increasingly expecting companies to authentically reflect their values in all aspects of their customer management journey. This can range from keeping customers well-informed of a new product or service, building deep emotional connections with customers, or keeping customer data safe.

In this exclusive session from CCW Europe’s March 2022 Exchange event, Kayle Rattigan, Head of Customer Service at Sky Betting & Gaming dives into the central benefits of ethical customer experience (CX) and how this improves business performance, brand image, and return on investment.

Rattigan comments: “Millions of people bet with us safely, but our customer service advisors need to have open and honest conversations with our customers daily. Every customer is different, so our advisors need to understand how to serve customers but also protect them.”

Get free access to this exclusive presentation from Sky Gaming & Betting for:

• Top tips to ensure customer leaders are being truly empathetic when building meaningful, useful customer personas.
• Real-life case studies for how to deliver ethical CX.
• The benefits that ethical CX can have on your business, customer loyalty results, and retention rates.

Hit the download button for free access >>