Essential Event Insights

CCW Europe Summit brings together senior end-user leaders from across financial services, retail, travel, telecoms, utilities, FMCG and more.

Download the attendee list to see the companies and job titles already represented, including leaders from brands such as IKEA, ING, HSBC, Vodafone, LEGO, easyJet, Octopus Energy, Sky and Zurich Insurance.

With roles spanning Customer Experience, Customer Service, Contact Centre Operations, Digital Transformation, AI and Self-Service, this is your chance to see who you could be benchmarking with, learning from and exchanging ideas with at the summit in Amsterdam.

Agent of the Future is an exclusive development experience for high-potential frontline agents ready to become tomorrow’s CX leaders. In a world where AI is transforming service and customer expectations continue to rise, organisations must invest in the individuals who represent them every day. This focused development day equips standout agents with the mindset, resilience and strategic awareness required to thrive in modern customer management.